FLY 112
WEBINAR: FREQUENT-FLIER MILES AND AWARD REDEMPTION
In this class, you will learn the main features of frequent-flier programs and how to choose the best one for you. We will teach you strategies and techniques for redeeming miles for award tickets, how to overcome the hurdles airline place to booking sensible awards, and how to make the best of an award trip.
The class features a 45-minute presentation, followed by a 15-minute question-and-answer session. After you register, you will receive a toll-free number and a log-in code for your webinar.
MARCH 21, 2012
2:00 pm — 3:00 pm ET | 11:00 am — 12:00 pm PT
Syllabus
1. Frequent-flier programs.
a. Basic elements and features;
b. Choosing the best program for you;
c. U.S. vs. foreign programs;
d. Maintaining several accounts;
e. Non-flight earning options;
f. Buying and transferring miles;
g. Elite levels and benefits.
2. Award redemption:
a. Determining the smartest use for your miles;
b. Understanding award charts;
c. Sources for checking award availability;
d. Strategies and tactics for award searches;
e. Creative routing and carriers — the advantages of a human brain vs. a computer;
f. One-way and miles-and-cash awards;
g. Award rules and fees, stopovers and “open jaws”;
h. Releasing award seats and award blocking.
Recommended reading:
‘Tweaking’ airlines’ yield management / United’s ‘award’ blocking an issue in Continental merger / Customers gain sway over airlines / American ends stopovers on ‘awards’/ Airlines curb ‘award’ tickets / Being airline elite can be simple / United executive breaks old barriers / Keeping track of your trips / Educating the flying public
